Refund and Cancellation Policy

Last updated: May 8, 2026

This policy describes how cancellations and refunds are handled for website development, support, migration and catalogue services.

1. Before Work Starts

If paid work has not started and no third-party costs have been incurred, the client may request cancellation and a refund.

2. Work in Progress

If work has already started, the refundable amount is calculated after deducting completed work, reserved production time and any confirmed third-party costs.

3. Completed Work

Completed and accepted work is generally non-refundable unless a separate written agreement says otherwise.

4. Third-Party Costs

Domain, hosting, paid services, licenses, payment-provider fees and other third-party costs may be non-refundable if they have already been paid or reserved.

5. Refund Timing

Approved refunds are usually processed within 10 business days using the original payment method where possible.

6. How to Request a Refund

Send a request to korolevmaks294@gmail.com with your name, contact details, order description, payment date and reason for cancellation.