NOREMOWeb development & support

Support

Support before issues happen, not after

NOREMO's support plans are not about locking you in — they are about making your site easy to iterate and safe to run. Each plan has a defined scope, response time and clear responsibility. Domain, SSL, backups, forms and revisions are covered in one monthly fee.

Dormant

For websites that need a stable technical environment without monthly production tasks.

$20

per month

  • Hosting, domain and SSL checks
  • Monitoring and backups
  • Alert if the site or form goes down

Response time: up to 2 business days

Basic

For clients who want the site under control and small edits covered without a new quote every time.

$35

per month

  • Everything in Dormant
  • Up to 2 revision hours per month
  • Forms, notifications and leads monitoring

Revision hours: 2

Response time: up to 1 business day

Standard

For websites that need regular improvements, not just emergency maintenance.

$65

per month

  • Everything in Basic
  • Up to 5 revision hours per month
  • New sections, SEO edits and analytics support

Revision hours: 5

Response time: same business day

Extended

For stores and sales-driven projects where integrations and conversion flows keep evolving after launch.

$90

per month

  • Everything in Standard
  • Up to 10 task hours per month
  • Priority queue and complex integrations

Revision hours: 10

Response time: priority

How it works

Revisions have a clear format

Requests are tracked, not lost in chat

We maintain a clear task queue so you always know what has been done and what comes next — no digging through message threads.

Each plan has a defined scope

Hours and task types are agreed upfront. No surprise invoices because a small request "turned into a bigger thing."

Large tasks are scoped before we start

If a request exceeds the plan scope, we agree on the size, timeline and price before touching any code.

Your site is built to last

Support here is not just about copy changes — it covers infrastructure, forms, analytics and growing the project without emergency mode.

Why a plan beats ad-hoc

One-off tasks almost always cost more

Infrastructure

Domain renewal, SSL, monitoring and backups — without manual tracking on your side

Regular revisions

No need to re-explain the project every month or assemble a new mini-quote for small tasks

Integrations and forms

Your site stays covered if a notification, booking or payment flow breaks

Urgent issues

Problems get resolved in a familiar context — no scrambling to find a new contractor in a crisis

FAQ

How support is structured

Domain renewal, SSL certificate, backups, forms, uptime monitoring, notifications and all the recurring technical maintenance that is easy to forget until something breaks.