Website Support Agreement

Last updated: May 8, 2026

This Agreement describes the general terms for monthly website support and maintenance provided by NOREMO Digital Studio.

1. Scope

Support may include small edits, monitoring, backups, domain and SSL checks, form checks, analytics support, integrations, incident response and other tasks included in the selected plan.

2. Support Requests

Requests are submitted through the client account, email or another agreed channel. Priority and response time depend on the selected support plan.

3. Exclusions

Support does not include large redesigns, new product development, paid third-party services, advertising budgets, legal advice, or emergency recovery caused by third-party actions unless agreed separately.

4. Payments

Support is provided on a recurring basis. If payment is overdue, support may be paused until the balance is restored.

5. Access and Security

The client provides the required access for support work. Sensitive credentials should be transferred only through secure or agreed channels.

6. Termination

Either party may stop monthly support after all outstanding payments and active tasks are settled.

7. Contacts

Support questions can be sent to korolevmaks294@gmail.com.